FAQs

FAQs Section

If any other question, Please Contact Us


1. WHAT IS MUMUSO?
Mumuso is a global lifestyle brand which creates new and innovative products that are essential to one self, at incredible prices that make your life great. Shop Now, because Life Starts with Mumuso.

2. WHEN DID MUMUSO COME TO PAKISTAN?
We are inspiring Pakistani citizens since January 2020.

3. WHAT ARE THE NAMES OF MUMUSO CHARACTERS?
The Mumuso family is made up of 6 members: Gugu, Mumu, Anne, Ala, Satan and Alen.

4. WHAT IS THE SCHEDULE OF OUR BRANCHES?
With the recent global pandemic (Covid-19), our store timing have been revised.
F-10 Markaz, Islamabad: 9-8pm (Monday – Friday)
Bank Road, Rawalpindi: 9-7pm (Monday – Friday)
Springs Mart: 8-7pm ((Monday – Sunday)
Check all our locations here.

5. DO THEY OPEN ON HOLIDAYS?
Yes, check special hours of holidays and festivities direct in store or on our social networks.

6. CAN I PURCHASE A MUMUSUS FRANCHISE TO OPEN A STORE IN MY CITY?
Yes you can. Visit our franchise page to fill the form and our team will get in touch with you within 24 hours.here

7. HOW CAN I APPLY TO WORK IN A STORE?
Send resumes to [email protected]

8. WHAT CAN I DO IF ONE OF THE STORE EMPLOYEES WAS DISCOURAGING OR HAD A PERSONAL PROBLEM?
Write to [email protected] to support you with your case.

9. WHAT ARE THE PRODUCT CATEGORIES THAT THEY HANDLE?
We handle 9 product categories: Electronics, Fashion Accessories, Bags, Health & Beauty, Kids, Apparel, Footwear, Home & Living and Stationery.

10. ARE YOUR PRODUCTS SAFE?
All our products go through strict international quality control, so you can use them without any risk.

11. HOW CAN I PURCHASE PRODUCTS WHOLESALE?
Write to [email protected] to provide you with information.

12. DO YOU DELIVER HOME?
Avail special discounts and bundle offers via our website www.mumuso.com.pk
We deliver within 3-5 days.

13. DOES THE INVOICE I GET MEET ALL THE REQUIREMENTS OF LAW?
Yes, upon billing we will provide you with an XML file that meets all tax requirements. You will also receive a PDF file so you can view and print your invoice.

14. HOW TO CHECK MY ORDER NUMBER?
We send you an email with all the relevant information, apart from that we can track your email via your mobile phone too.

15. ARE THERE ANY ONLINE PAYMENT MODES?
Yes, you can pay online via bank transfer, EasyPaisa, JazzCash, Credit/Debit Card.

16. WHAT CAN I DO IF THE PRODUCT I BOUGHT HAS FACTORY DEFECTS, MISSING PARTS, OR WAS NOT WHAT I NEEDED?
You have 7 working days to write us an email to request a change or return presenting the defective product and your order number. Changes or returns on beauty and personal care products, clothing, accessories and footwear are not accepted. Check our return policy here.


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